Frequently Asked Questions
Monthly Promotion:
Free Ad Clarity Umbrella
Place an order for over $500 and receive a FREE 46" Chairman Auto Open/Close Vented Umbrella
This umbrella has automatic open and close buttons, vented polyester canopy with matching polyester case, a beautiful wood grain handle with wrist strap, three-section folding metal shaft and folds to only 12" long. You will love it, so place your order today!
Offer expires February 29, 2012.
Updated: January 30, 2012
Frequently Asked Questions
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- What is the standard production time?
- Can I ship my order to multiple locations?
- What is the minimum order quantity?
- What charges/requirements are associated with my order?
- What are the payment options?
- What file format is best for my artwork?
What is the standard production time?
- After artwork approval the standard production time is 2-3 weeks. Delivery schedules are based on manufacturer's requirements, and shipping via UPS Ground Service. However, you may choose another shipping option for faster delivery.
- Additionally, we have many factories that offer a 24-hours production schedule. Many times this special service is free of charge. However, occassionally there is an extra service charge for this option.
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Can I ship my order to multiple locations?
- Yes. Some factories charge a small fee for this service and others do not.
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What is the minimum order quantity?
- Apparel: 12 pieces is the minimum order quantity. However, 6+ pieces can be ordered with a small Less Than Minimum Fee.
- Promotional Products: Minimum order quantities for these items vary by product. Please refer to individual product detail pages.
- Custom Products: Minimum order quantities for these items vary by product. When you are considering a custom product, give yourself plenty of time, as some products require more than 120 days.
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What charges/requirements are associated with my order?
- For apparel with embroidery:
Digitizing charge: $75.00
Packaging: Pricing includes individual fold and poly-bag
Lettering: Must be 1/4" or greater in height to be legible
Colors: Up to 9 colors per location - For apparel with screen printing:
Screen charge: $40.00 per color / per location
Colors: Up to 7 colors per location - For promotional products:
Screen charge: Vary by product and factory.
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What are the payment options?
- You can use any major credit card (Visa, MasterCard, Discover or American Express). All new customers are required to pay a 50% deposit on their first order. Net 30 Terms are available.
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What file format is best for my artwork?
- To make the decoration process as fast and efficient as possible, we prefer artwork to be submitted in a usable vector format:
- Adobe Illustrator .EPS or .AI files are best.
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